As an independent distributor of Volcanic Earth products, we currently only free ships to the countries around the Pacific Ocean Areas, these include Australia, New Zealand and Fiji.
The normal handling time for an order is 2-3 business days. Please understand that it will take a bit longer during holiday seasons.
- Online purchase orders are all sent via ordinary airmail through Vanuatu Post. Volcanic Earth takes no responsibility for any delay that occurs during Vanuatu Post shipping. Items shipped with Vanuatu Post can be tracked after dispatch provided you have requested and paid extra for this service. You can request shipping method with tracking number at the check out page, we will arrange this for you once you paid this service charged by Vanuatu Post.
- Alternative shipping methods through DHL or Fedex can be arranged at the customer’s request and provided the customer is willing to pay the additional shipping costs. However, if you wish to use your own courier we cannot be held responsible for loss or damage once goods leave our warehouse.
- All orders must be checked & lodged within 7 days of receipt & any claims, errors, or discrepancies must be reported immediately.
Usually, it will take 7-10 working days for the products to arrive to Australia, New Zealand & Fiji. Please understand it will take longer time during holidays seasons. Please note this shipping time doesn’t include the 2-3 days handling time.