退货及退款

ORDER  CANCELLATION

1. Orders cancelled after 24 hours of the time of order placement will incur a 20% restocking fee.

RETURNS & REPLACEMENTS

Love Me Wardrobe is under no obligation to accept return of goods that have been ordered in error or are no longer required by the Customer. As a general rule, no refunds or return of goods will be entertained by Love Me Wardrobe in such circumstances. In any event, any return of goods must first be authorized by Love Me Wardrobe who may, at its discretion, issue a Returns Authorization Number.

Any goods returned without this number will not be accepted. Unless agreed otherwise it shall be the responsibility of the Customer to deliver returned goods to the Company and cover risk during delivery. This is subject to the further conditions set out below.

In the event that an order arrives damaged or is lost in the mail, Love Me Wardrobe will send a replacement at its own cost, including shipping costs.

CASH REFUNDS

There are NO cash refunds on credit card purchases.

EXCHANGES

If an item is exchanged, new shipping and handling fees will be added.

SALES RECEIPTS

A copy of the sales receipt must accompany all returns. Your return authorization number must accompany all returns.

STOLEN OR RETURNED PACKAGES

1. We are not responsible for stolen or returned packages. We recommend that you keep proper Proof of Delivery.

2. Any discrepancies must be reported within 7 days of receiving your order.

3. Any problems reported after 7 days which are not the fault of Love Me Wardrobe will incur a 20% re-stocking fee. If a return or refund is necessary, this must fall within 30 days of the date the order was dispatched by Volcanic Earth. Returns will not be accepted beyond 30 days.

4. If an error has been made by Love Me Wardrobe with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If customer requires urgent re-dispatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.

5. Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened. This will incur the 20% restocking fee. This includes change of mind returns also. Goods must arrive in re-saleable condition. Return freight will be at customer’s expense. 20% Restocking Fee covers costs of time and labor involved with returning goods to the warehouse.

7. Goods must be re-packed carefully for return and the package must include a Returns Authorisation Number.

8. All goods/products must be unused when returned to Love Me Wardrobe in order to qualify for a credit or refund.

PRODUCT LIABILITY

The stability and nature of our products may be altered depending on storage conditions, or when used in combination with other products.This is beyond our control and Love Me Wardrobe does not accept any liability in this regard.

REFUNDS

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (30 days not including 2-5 day processing)
  • you receive the wrong item
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused)


We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).



You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message onContact us.